Client care
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Everything you need to know about ordering, delivery and shopping with confidence.
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Are cosmetic scalp and hair-support Treatments safe to use?
Treatments are cosmetic personal-care products, not medicines. Please read ingredients and directions, patch test when appropriate, and stop use if irritation occurs. If you have a concern, seek advice from a qualified professional.
How do favorites work?
Use the heart icon on a product to save it to Favorites. Sign in to keep your list available across future visits.
Do I need an account to place an order?
No—guest checkout is available. Creating an account makes it easier to review orders, save details, and manage favorites.
Is checkout secure and which payment methods do you accept?
Checkout is protected with secure payment processing. We accept major cards and supported digital wallets shown at checkout.
Are your products authentic?
Yes. We source our assortment through trusted brand and authorized supply channels, so you can shop with confidence.
What is your return policy?
Eligible unused items in their original condition may be returned within the return window shown in our policy. For hygiene reasons, some beauty items may be final sale; check the product page before ordering.
How long will delivery take?
Delivery timing depends on your destination and selected shipping method. Your estimated delivery window is displayed at checkout after your address is entered.
Where do you ship?
We currently serve customers in the United States, Brazil, Spain, France, the United Kingdom, Italy, and Australia. Available delivery options are shown at checkout.
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